Carnegie Hall

Three Easy Steps to Exchange Your Tickets

1. Locate the tickets you wish to exchange and tear them in half.
2. Take a photo of the torn tickets.
3. Email subscriptions@carnegiehall.org with the following:
   1. An attachment of the photo showing your torn tickets
   2. The name and date of the new concert for which you want tickets (specify number of tickets and preferred seating location, along with alternative seating locations in case of limited availability)
   3. Your phone number and email address

Tickets may also be exchanged in person at the Box Office or by mail (Carnegie Hall Subscription Exchange, 881 Seventh Avenue, New York, NY 10019).

Frequently Asked Questions

What is a ticket exchange?
A ticket exchange enables you to take your existing tickets and return them for a new event.

Who can exchange tickets?
Exchanges are a benefit primarily available to subscribers of both curated packages and those who create their own series. Learn more about how to subscribe.

What are my other concert options?
Subscribers may exchange subscription tickets for other Carnegie Hall presentations within the same season as the subscription. Exchanges are based on ticket availability.

Is there an additional fee to exchange tickets?
There are no fees to exchange subscription tickets. However, ticket prices often vary from concert to concert and according to seat location.

What if the value of my new tickets differs from the value of my original tickets?
If your new tickets are of a greater value than those being exchanged, a member of Carnegie Hall’s subscription team will contact you to confirm payment details. If the new tickets are of a lesser value, a member of Carnegie Hall’s subscription teams will contact you to facilitate a refund or add the credit to your Carnegie Hall account.

Can I exchange my tickets by phone?
To ensure that your existing tickets do not fall into the wrong hands, we ask that you present a photograph or scan of your torn tickets by email. For this reason, ticket exchanges cannot be completed by phone.

What is the deadline to request an exchange?
To allow time for resale, Carnegie Hall requests that exchanges be received at least two business days (Monday through Friday) before the event date of the tickets being exchanged.

Credits on Account

• Through June 30, 2025, subscribers have the option to apply existing credits to subscription renewals for the 2024–2025 season, transfer such credits to Carnegie Hall, or purchase single tickets to any Carnegie Hall presentation. If a subscriber chooses to transfer a credit balance to Carnegie Hall, the subscriber will receive written acknowledgment of the amount being transferred. It is recommended that subscribers consult their tax advisors as to the deductibility of any credit transfer.
• After June 30, 2025, any existing credit balances will expire.

Questions? We’re here to help. Please do not hesitate to contact CarnegieCharge at 212-247-7800.